The fastest way to reach us, day or night. Send a message or a screenshot.
Contact Strong IPTV Fox Support
A question before you buy, a login that won't load, or a channel that keeps freezing: message us and a real person answers, 24 hours a day, 7 days a week. Most questions about our 4K IPTV service are sorted in one short chat.
How to reach us
Telegram
Prefer Telegram? Same number, same team: +44 7938 486673.
Setup guides
Step-by-step help for Firestick, smart TVs, Apple TV, PC and more.
Email: [email protected] (for questions that don't need a quick reply; WhatsApp is faster)
Help us answer in one message
Send these details with your first message and we can usually fix things on the first reply:
- Your device, for example Firestick, Samsung TV, Android box or iPhone
- The app you use, for example TiviMate, Smarters Pro or IPTVX
- What happens, in one or two lines
- A photo or screenshot of the error, if there is one
- The channel or film that doesn't play, if it's only one
Is Strong IPTV Fox down? Check this first
When the screen goes black or every channel spins, it can feel like the whole IPTV service is down. Most of the time it isn't: the problem is the app, the Wi-Fi or the device. Before you message us, try this:
Try three or four other channels. If some work, the issue is only with that channel. Send us its name.
Close the app fully and open it again. On Firestick and Android, use Force stop in the app settings.
Restart your device and your router. Unplug both for 30 seconds.
Test another device or mobile data. If it works on your phone but not on the TV, the problem is the TV's app or Wi-Fi.
Check your subscription date. When a plan ends, the app stops loading. It never renews by itself.
Still nothing on any device? Message us with the time it started and what you see. If something is wrong on our side, we'll tell you straight away.
Full troubleshooting steps for buffering, freezing and login errors are coming in our IPTV not working guide.
Quick answers
I paid. When do I get my login?
Within 2–3 minutes of payment, on WhatsApp. You get Xtream Codes (server, username and password) or an M3U link, with setup help for your device.
My app says my login is invalid.
Check that the server URL, username and password are typed exactly as we sent them, with the same capital letters and no space at the end. If the server URL has a port number, keep it. Still invalid? Send us a screenshot of the login screen.
My app says "expired" or asks me to pay.
Some player apps charge for their own Premium features. That message comes from the app maker, not from us. If your Strong IPTV Fox plan has ended, you'll see no channels at all; message us to renew.
Channels buffer or freeze.
Switch to the HD or SD version of the channel, use Ethernet or 5 GHz Wi-Fi for 4K, and restart the app. If it continues, tell us the channel and the time.
Can I change my channel list?
Yes. Tell us the countries or categories you want and we update your account.
Do you sell IPTV subscriptions for more than one TV?
Yes. Choose 2, 3 or 4 screens on our IPTV subscription page: the whole order is 10% to 25% cheaper.
Before you buy
Not sure which plan or device to choose? Ask us anything first; there's no pressure to buy. You can also read how we work, compare our IPTV plans and prices, or ask for a 24-hour free trial to test the service on your own TV.